General Frequently Asked Questions

If you have a Technical Service question, please visit Technical Support for more FAQs.

Be sure to change the batteries in your clock at least twice a year, whether needed or not. Please see Battery Information.

Battery corrosion is the number one reason for the clocks not being repairable.

Looking for Documents & Publications This includes Catalogs, Handouts, Instruction manuals, and Warranties.

How to contact RHYTHM USA?

Rhythm USA, Inc.
8601 Dunwoody Pl. – Suite # 150
Atlanta, GA, 30350
Tel: 770-640-6311
Fax: 770-640-6312

Email: customerservice@rhythm.us.com

The office is open from 9:00 am to 5:00 pm Eastern time.

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How to set-up my clock.

Please visit the Clock Set-up Guide page.

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My clock is not working.

If the clock does not work, please go to the Technical Support FAQ page.

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Can I buy direct from RHYTHM USA?

We are the manufacturer of these clocks and only sell through Authorized Dealers.

This site is for information only.

Please contact an Authorized Dealer for the availability of these items.

Thank you for your understanding.

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Is this model still available?

Only the models on this site are available from us at this time. We retire and add new clocks every year. We rarely reinstate a clock after retiring it. Please contact an Authorized Dealer for the availability of these items not shown on this site. The dealer might have stock on the clock you are looking for.

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Can I change the music on my clock?

 Some models that have the Interchangeable Cartridge Sound - ICS. These are the only models that you can add additional cartridges with different music on. Go back to the home page and search for "ICS" to see these models.

All other models have switches on the clocks that let you change the music built into the clock's circuit board. We can not change the music on the circuit board. Contact your dealer as he might have stock on a clock with the music you are looking wanting.

Please visit the Song List page for a complete list of the song and the clock which they are on.

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How to hang your clock

  • Make sure to hang the clock very firmly to the wall. Please use a hanging hook or screw which, must be suitable for the specific type of wall material to be firmly secured into the wall. (Hanging the clock information PDF)
  • When hanging the clock, make sure to double-check that it is securely hooked in place to the wall.
  • Make sure the clock is hanging straight and not tilted out from the wall.

Do not disassemble the clock. Do this may cause damage to its mechanism.

Do not use or hang the clock in the following places for it to work correctly and to prevent damage:

  • In an area with too high temperature or humidity,
  • In an area with extremely low temperatures.
  • Nearby strong vibration.
  • Near a strong magnetic field.
  • In an area that has a lot of dust.

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Can I hang the clock outdoors?

We do not recommend hanging these clocks outdoors as the sun, rain and dust, will damage the clocks.

  • Do not use or hang the clock in the following places for it to work properly and to prevent damage:
    • In a place with extremely high temperature or humidity,
    • In a place with extremely low temperature.
    • Nearby strong vibration.
    • Near a strong magnetic field.
    • In a dusty place.

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What is the warranty on my clock?

We warrant only the original purchaser that this product will be free from defects in material and workmanship under normal use and care for a period of one year from the date of purchase. See Limited-One-Year-Warranty here if you have had your clock for more than one year. We are still here to help you with your problems.

What to do before contacting technical support

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Are batteries included?

Yes, all of our clocks have batteries included in the box with the clock

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What is the current value of my clock?

 We do not have or give out that type of information. Find your model number and talk to a Clock Dealer or look on-line and see what others are selling for.

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How do I clean my clock?

  • Wood clock frames and bodies should be cleaned the same as a fine piece of furniture. Use a soft dry cloth to clean the frame only.
  • ABS frames and bodies do not use harsh chemicals or cleaners on the clock case. Gentle soaps are recommended. Use a soft cloth to make sure to prevent any scratches on your frame.
  • You may use Windex on the glass and the back of the clock only.

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What should I do if my clock develops a problem?

If the clock does not work, please go to the Technical Support FAQ page.

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Where do I find the model number for my clock?

Find the model number or model name of the clock. They are located on the back or bottom of the clock. It will start with 4MH, 4MJ, 4RH, CMH, CMJ, CRH, or something similar. The Model name is not "Rhythm Small World."

Battery Information

Be sure to change the batteries in your clock at least twice a year, whether needed or not.

Battery corrosion is the number one reason for the clocks not being repairable.

Old, weak batteries frequently create problems. Make sure to use the new "HEAVY DUTY" from a reliable battery manufacturer.  There are some brands of alkaline batteries that may NOT work properly with these clocks. We recommend using Walgreen, Dollar General, Harbor Freight, any 99 cents store, or any battery labeled "HEAVY DUTY." DO NOT use Duracell or Energizer, which are "LONG-LASTING," not "HEAVY DUTY."

Occasionally, when the batteries in a clock have become weak, the clock will not work properly even when new batteries are installed in the clock.

For models with "ALKALINE" marking in the battery compartment, alkaline batteries are preferred. Batteries Included In the box are manganese batteries, and the battery life Is approximately 50% shorter than that of an alkaline battery.

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